Refund policy
All Sales Are Final — Made-to-Order Products All products at PF Essential are custom-made to order. Because each item is produced specifically for you, we do not accept returns or exchanges due to change of mind, incorrect size selection, or personal preference.
We Do Cover the Following: We will offer a free replacement or full refund if:
- The item arrives with a manufacturing defect (wrong print, damaged product, poor quality)
- The wrong item or size was sent due to our error
- The package is lost in transit and confirmed by the carrier
To be eligible, you must contact us within 30 days of the delivery date with a photo of the issue.
How to Request a Replacement or Refund Email us at team@pfessential.com with:
- Your order number
- A clear photo of the defective or incorrect item
- A brief description of the issue
We will respond within 2–3 business days.
Non-Eligible Claims
- Buyer's remorse or change of mind
- Incorrect size ordered by the customer
- Minor color variations due to screen display differences
- Packages marked as delivered by the carrier
Refund Processing Approved refunds are processed within 5–10 business days to the original payment method.